What is Texas Roadhouse's policy on customer service?

Texas Roadhouse's policy on customer service emphasizes providing exceptional and friendly service to every guest, which is central to their brand identity. This approach ensures that every individual who dines at Texas Roadhouse feels valued and welcomed, contributing to a positive dining experience. The focus on friendliness and attentiveness is not just about serving food; it encompasses the overall atmosphere and interaction between staff and customers. By prioritizing exceptional service, Texas Roadhouse fosters customer loyalty and positive word-of-mouth, which are essential for the restaurant's reputation and success.

In contrast, options like providing only table service or offering self-service dining options do not align with their goal of creating a welcoming and engaging experience for all guests. Additionally, the notion of serving only VIP customers with personal waitstaff would contradict the inclusive nature of their service philosophy, which aims to treat every customer equally and with respect.